Strata Decision Technology, LLC
Chicago, IL, USA
How you'll make an impact: As a Director on our Customer Success team, you will lead customers on their journey to continuously increase the value they receive from Strata's products and services. The Director will develop relationships with the executive teams across several health systems and own the delivery of Strata's world-class customer experience. In this role, you will embody and execute in the following areas: Leadership Lead a small team of Customer Success Managers (CSMs) across a portfolio of accounts. Provide coaching and mentorship to CSMs to aid in career development. Account Strategy & Planning Identify strategic business opportunities and outline a tactical plan to deliver results Collaborate with Customer Success team to develop account plans Collaborate with multiple internal stakeholders to develop an optimization plan. Develop, communicate, and manage a customer 'Road Map' Product & Utilization...