Nemours
Wilmington, NC
Patient Relations Coordinator serves as the point of contact to address unsolicited complaints and concerns for Nemours Children's Health Delaware Valley. The Patient Relations Coordinator addresses unsolicited feedback utilizing an individualized methodology fostering effective communication between the patient's legal representative and Nemours leaders. Working alongside the Senior Patient Relations Coordinator, this position supports the process of documenting a formal response to feedback provide to Nemours as a member of the interdisciplinary team and ensures alignment with regulatory responsibility. Casual, part-time schedule Monday/Wednesday/Friday. Job Responsibilities: Serve as a point of contact and content expert for handling of Delaware Valley unsolicited feedback cases related to compliments, complaints, grievances, and concerns. Receive, refer and respond to feedback cases through incoming calls, emails, mail and online submission vehicles. Counsel and...