2 manager systems development jobs found

POSITION DESCRIPTION IDENTIFYING INFORMATION    Title: Digital Relationship Manager BASIC FUNCTION The Digital Relationship Manager is responsible for the strategy, performance, development, enhancement, service delivery and support of the credit union’s digital member experience. This leader is responsible for strategically deepening member relationships, frictionless onboarding, and risk mitigation for digital account opening. This leader ensures digital services deliver a seamless, secure, and high-quality member experience while aligning with the organization’s mission, vision, and principles. MAJOR ACTIVITIES    Strategy & Performance Develop and execute strategies to grow member relationships through digital channels and our digital account opening. Establish performance metrics, monitor outcomes, and adjust strategies to optimize engagement and adoption. Translate data insights into actionable...

Position Title: Product Support Specialist Description Job Overview This position includes direct phone support to field service technicians and customers with technical questions. Responsible for planning and rollout of new products to service, production and operations staff. This planning includes development, working with engineering, participate and lead installations with both field service and production . This position will have a rotating schedule of duties to include phone support vs in the field support and installation. Travel will be about 35% of the time. Responsibilities Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout. Address customer inquiries, resolve issues and proactively obtain customer feedback. Works in AGS ticketing system to determine the disposition of each incoming service request. Support engineering team members with...