Publix Super Markets, Inc.
Lakeland, FL, USA
Publix’s Customer Care and Social Media (CCSM) department is seeking an Analyst within the Analytics and Insights team who will develop analytical solutions for supporting the department and business area needs throughout the company. This includes dashboards and various data visualizations measuring department key performance indicators, as well as analyses for customer engagement performance, operational improvements, workforce, staffing and forecasting. Additionally, the Analyst will consult with business areas across the company to deliver impactful voice of the customer insights informing product and service decisions, strategic crisis response, as well as root cause of customer opportunities and pain points. Ideal candidates have excellent communication skills, which includes exceptional writing, storytelling, and presentation skills with ability to tailor communications to a variety of audiences, including senior and executive leadership. Additionally, they are skilled...