$185,000 - $277,000 yearly
Zendesk
Austin, TX
Location: Austin, Texas, United States of America | Remote, Colorado, United States of America | Remote, California, United States of America | Remote, Texas, United States of America | Remote, Illinois, United States of America Requisition ID: R35600 Position_Type: Full time Job Description Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies,...