Chubb
Philadelphia, PA, USA
JOB DESCRIPTION The Agency Solutions Coordinator position is responsible for resolving general service inquiries including billing discrepancies, general service inquiries and escalated service issues from Commercial Insurance Agents. This role is designed to be the first point of contact for agents and have ownership of each case from start to finish to ensure agent's needs are met and problems are resolved. This position will work closely with Underwriting and other business partners, including Billing to provide resolution. Responsibilities Provide timely customer service to incoming correspondence via email or phone calls Assume ownership and manage each case from start to finish. Respond to customer (internal/external) inquiries and requests in an efficient, accurate and professional manner to achieve an optimal outcome Exhibit empathy to understand the needs of dissatisfied agents and/or customers. Demonstrate the ability to establish strong relationships and...