Alliance Health
Morrisville, NC
The Member and Recipient Services Coordinator provide a broad range of customer service functions to individuals that contact the Tailored Plan (TP) Member and Recipient Services Call Center. This position provides general information regarding accessing services in the TP provider network, and on the various functions and processes of TP departments. This position assures consumers/guardians seeking routine services are referred to services or are transferred to licensed clinicians for clinical screening and triage.
This position is full-time remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required.
Responsibilities and Duties
Customer Service & Support
Receive calls from members, recipients, and community stakeholders
Provide education to callers regarding all areas of TP functions
Availability and appropriateness of contracted providers;
General information about managed care and NC...