Zendesk
Austin, TX, USA
Location: Austin, Texas, United States of America Requisition ID: R32979 Position_Type: Full time Job Description As an Associate Renewals Manager , you will own and optimize the contract renewal process for a strategic SMB book of business , managing customers with annual contract values over $100K . This role requires strong relationship-building skills, a customer-first mindset, and the ability to leverage data, product insights, and value-based positioning to drive successful renewal outcomes. You’ll partner closely with Sales , Customer Success , and Revenue Operations to ensure customers continue to see value in Zendesk and choose to renew their partnership. The ideal candidate has experience managing strategic or complex renewals , understands how to navigate executive-level conversations, and can balance both commercial and relationship priorities. Key Responsibilities: Manage the full renewal lifecycle for a portfolio of...