Utah Transit Authority
Salt Lake City, UT
Utah Transit Authority Description Help shape how customers experience UTA. As the Customer Experience Planner , you’ll turn customer needs, data, and creative ideas into real-world improvements that make riding UTA easier, clearer, and more accessible. This role combines customer experience planning, data analysis, project coordination, and hands-on graphic design to create engaging, effective customer-facing materials and experiences. You’ll contribute to projects ranging from wayfinding and signage, customer maps, and service change communications to accessibility initiatives, major events, and customer satisfaction research—working across the organization to create a consistent and intuitive experience for every rider. As the Customer Experience Planner, you will: Support the planning and implementation of customer experience strategies and projects that improve how customers interact with UTA across all touchpoints. Apply planning principles, data...