Yale New Haven Health
New Haven, CT
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the general supervision of the Lab Outreach Senior Manager of Laboratory Medicine, this position is responsible for a variety of functions to support the outreach endeavors of the department. This position will also serve as a backup customer service representative in the Laboratory Medicine Call Center as needed EEO/AA/Disability/Veteran
Responsibilities:
1. Interacts with clients and coworkers in a professional manner at all times 2. Provides exceptional customer service to all Outreach clients 3. Interacts with coworkers in a polite, professional manner at all times 4. Troubleshoots client problems quickly and effectively and triages problems beyond scope...