Gregory Poole Equipment Company
Hope Mills, NC
Primary Function The Service Advisor II is a service professional responsible for coordinating service operations, supporting customers, managing quoting and parts activities, and ensuring efficient execution of repair and maintenance work. The role serves as a technical and operational resource, provides workflow coordination, and supports process improvements that enhance customer satisfaction, operational efficiency, and business performance. Essential Duties Manage Service Operations and Customer Support Coordinate customer requests for machine and component repair, fabrication, rebuild, and field service support Advise customers on hydraulic repair solutions, component failures, lead times, and service recommendations Monitor repair progress and communicate status updates, approvals, delays, and additional repair needs to customers Open, manage, and close service work orders in accordance with company processes Collect customer information,...