Gregory Poole Equipment Company
Hanahan, SC, USA
PRIMARY FUNCTION: This position is responsible for the quoting and scheduling of all Shop repair jobs in an efficient and professional manner to the technicians while providing technical support through prompt accurate and courteous communications to all Internal Technicians and External Customers to achieve the best customer satisfaction possible. (Bilingual English/Spanish Preferred) ESSENTIAL DUTIES Customer Service Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service. Utilize a Visual format to schedule all repairs by Shop Service Technicians providing assignment and direction to ensure efficiency, quality, and timeliness in meeting customer commitments. Advise your Group Leader of any significant activity or potential customer concerns, major shifts in workloads, or time delays. Monitor the status of ongoing jobs to provide the following communications: Obtain approval for additional...