Wilsonart
Temple, TX, USA
Wilsonart Position Title: Quality Manager Description Role Summary Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives. Work closely with operations, engineering, maintenance, and support teams to identify risks early, improve process capability, and strengthen quality at the source throughout the plant. Use data, trend analysis, and structured problem solving to create sustainable improvements that improve both product quality and customer satisfaction Key Responsibilities Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues. Partner with internal teams to identify recurring customer issues and implement permanent corrective actions to...