Gregory Poole Equipment Company
Garner, NC
PRIMARY FUNCTION: Responsible for assisting the Field Service Manager in the scheduling of Field Service Technicians while providing technical support through prompt accurate and courteous communications to all Internal and External Customers to achieve the best customer satisfaction possible. Will be expected to provide emergency support, after hours, at least 7 days a month for technicians and customers. ESSENTIAL DUTIES: Customer Service Assists the Field Service Manager in accepting and coordinating customer inquiries and requests for generator and switchgear repair/services. Utilizes W-6 scheduling tool for documentation of all repair calls that come in from internal and external customers. It is extremely important that this schedule is kept up to date at all times. Several people in the division work off of the same schedule and it is used heavily in your absence to make sure nothing falls through the cracks. Schedule service calls to Field Service...