Vibram Corporation
North Brookfield, MA
Description:
The Order Management Specialist: Work Industrial role is responsible for managing the end-to-end order fulfillment process for key customers, ensuring accurate order entry, pricing validation, timely communication, and on-time delivery. This position serves as the point of contact for customer order inquiries and works cross-functionally with sales, production, planning, sourcing and shipping teams to ensure seamless order execution and a high level of customer satisfaction. The role requires close coordination across internal and external stakeholders to monitor order flow from receipt through shipment, proactively resolve delays or discrepancies. The specialist is expected to balance customer needs with operational requirements while supporting service, accuracy, and fulfillment performance goals. Success in this role requires strong attention to detail, customer service orientation, problem-solving ability, and proficiency with ERP and order management...