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The Manager, Brokerage Key Accounts is responsible for the growth, retention, and overall satisfaction of assigned strategic customers. This role serves as the primary point of contact between the customer and Star, ensuring a seamless and unified customer experience. The role will work cross-functionally to align Covenant’s assets, brokerage, and dedicated resources to deliver the most effective solutions for each customer. Responsibilities Ensure daily communication with cross-functional groups to gain comprehensive understanding of all activities and matters of importance. Coach and develop team members on daily tasks, activities, and responsibilities to drive the success of the team Assist in developing and reviewing Standard Operating Procedures for dedicated accounts. ⁠Manage customer onboarding process and assignment of new accounts to specific teams to ensure a smooth integration into the Company’s portfolio. Monitor individual performance metrics to drive...