Americold Logistics, LLC.
Atlanta, GA
What You'll Do Oversee and coordinate e-commerce operations, product movement, and customer service across six sites ensuring compliance with organizational policies and applicable laws. The role involves managing network-wide key performance indicators, resolving customer issues, supporting business development efforts, supporting site operations, and leading training and new site launches with occasional travel required. This role requires the ability to manage multiple projects simultaneously while providing exceptional customer service and supporting strategic growth initiatives across the network. Essential Functions • Direct and evaluate e-commerce product movement and customer service activities across six sites, ensuring adherence to company policies, procedures, and applicable regulations. • Serve as a primary customer advocate by addressing and resolving escalated customer and site issues, maintaining regular communication with customers and site leadership to support...