Terranea Resorts
Rancho Palos Verdes, CA
Overview:
Directly manage the Guests Services department by providing supervision, training, scheduling and evaluating of performances of the Bell Persons and Experience Concierge ensuring that all procedures are performed to the hotel's standards. Secondarily, oversee/assist with the operation of the Front Desk and Call Center. Act as Manager on Duty when assigned. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.
Responsibilities:
Provide world class guest service experiences for our guests pre-arrival and throughout their stay Ensure guests are appropriately and warmly greeted upon their arrival Coordinate luggage collection, delivery and storage Actively listen to address and resolve guest complaints/challenges Coordinate and manage communication between guests and staff and follow up to ensure resolution of customer concerns Promptly address guest requests, such as amenities,...