Dana-Farber Cancer Institute
Boston, MA
Reporting to the Senior Manager, Established Patient Operations, the Manager of Protocol Scheduling is responsible for the oversight of day-to-day and scheduling operations. The Manager has direct supervision of approximately 15 Clinical Scheduling Specialists and/or Protocol Schedulers. The Manager provides human resources management of staff relative to hiring, corrective action, training, and evaluation of employees. Drawing on a broad understanding of the DFCI and Scheduling Department practices and policies, and displaying a degree of initiative and independent judgement, the Manager will continually assess and direct a wide range of issues, including personnel management, systems issues, and escalated patient issues that may arise. The Manager is responsible for ensuring all established patient scheduling is completed in accordance with DFCI Scheduling Guidelines and customer service standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute...