Dana-Farber Cancer Institute
Brookline, MA
The Supervisor, DFCI Welcome Center provides daily oversight and direction to a team of Patient Representatives to ensure all calls received by the Welcome Center, DFCI’s internal call center, are handled in accordance with established guidelines and customer service standards. The Supervisor, DFCI Welcome Center reports to the Welcome Center Senior Manager. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers,...