Hotel Equities Group, LLC
Harrisburg, PA
Pay Range:
Starting from USD $60,000.00/Yr.
Job Description:
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the Hilton Harrisburg in Harrisburg, PA . POSITION SUMMARY: OVERSEE ALL FRONT OFFICE OPERATIONS TO ENSURE GUEST SATISFACTION, PROFITABILITY, CONTROL COSTS AND QUALITY STANDARDS. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION. MAINTAINS ALL STANDARD OF GUEST SERVICE. MANAGE AND MOTIVATE ALL FRONT OFFICE PERSONNEL WITH DAILY SUPERVISION TO INCLUDE STAFFING, TRAINING, DISCIPLINE, SCHEDULING AND VISUALLY MONITORING PERFORMANCE TO ENSURE ADHERENCE TO ALL SERVICE AND PRODUCTIVITY STANDARDS TO PROVIDE THE VERY BEST IN GUEST SATISFACTION. RECEIVE AND RESOLVE ALL DEPARTMENTAL GUEST COMPLAINTS IN A TIMELY MANNER AND...