Gregory Poole Equipment Company
Chesapeake, VA
Primary Function The Branch Manager II plans and manages the branch operations to ensure efficient and profitable parts and service. The role provides effective customer relation activities designed to enhance continuing services use by customers. Essential Duties Customer Service and Operational Oversight Oversee Service and Parts department operations to ensure timely, professional, and value-based customer support Ensure prompt response to customer needs to minimize equipment downtime and maintain clear communication on service and parts status Manage Planned Maintenance, Guaranteed Maintenance, and On-site maintenance programs Ensure 24/7 customer support availability including emergency response Oversee consignment parts inventory for service vehicles and customer locations Ensure accurate quotations for service work and support Product Support Sales Representatives and external customers Manage vendor-requested repairs and assist...