Equifax, Inc.
Boise, ID
The Manager of Customer Success oversees the day-to-day operations of the Customer Success Team, while simultaneously acting as a single point of contact, and trusted advisor for a small portfolio of strategic, complex, or large enterprise clients. In this relationship-based management role, you will lead and manage a small team of customer success managers while optimizing the end-to-end customer experience lifecycle, facilitating post-sales support and customer health, driving product adoption and retention. You will act as the key connecting thread across internal teams to resolve issues, eliminate pain points, ensure account retention and health, and identify opportunities to expand accounts and improve the customer journey. What you'll do Serve as a Manager of Customer Success, coaching, mentoring, and providing leadership oversight to a small team of Customer Success Managers. Act as the single point of contact and trusted advisor for assigned strategic, large,...