Royal Sonesta San Juan
NC, USA
Job Description Summary The Overnight Front Desk Supervisor (OFDS) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The OFDS also acts as a Front Desk Agent for the overnight front desk shift at the hotel. The OFDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The OFDS will act as the hotel system liaison during night hours. The OFDS will call in and open tickets with Opera, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Ensure all staff is properly trained on all front desk operations,...