Yanfeng US Automotive Interior Systems II LLC
Holland, MI
Primary IT support resource for PC/Server, Microsoft Office Applications and Desktop clients. Use standard monitoring solution and gather feedback from users. Analyze system issues and provides solutions if possible. Escalates system issues to IT Manager or to Group/Corporate IT.
Provides support on off shifts and weekends via telephone, VPN, and onsite if necessary for critical issues. Use corporate help desk process for support or services escalation.
Responsible for the daily operations of computer systems including system administration, security, process adherence and documentation, equipment installation and system backups. Installation and maintenance of equipment, application and o/s upgrades, patches, new releases and interfaces.
Follow the corporate change management procedures before making any changes to the production environment.
Ensures company IT activities are communicated in a timely fashion to...