Interra Credit Union
Goshen, IN, USA
WHAT YOU WILL DO EVERYDAY
As the Manager Contact Center, you will be responsible for providing supervision and support for the Contact Center, evaluating processes and procedures on a continual basis, leads the day-to-day operations and directs key performance measures in all areas to ensure a superior member experience as well as provides direction to achieve maximum results. Assures processes and procedures are effective and coaches to a strong sales and service culture and promotes an atmosphere of learning and development for Contact Center Specialists. Collaborates with 3 party partners to maximize system capabilities and functionality .
Direct Report: Member Relations Specialist(s), and Team Leader
HOW YOU WILL MAKE AN IMPACT
20% Strong participation and leadership of a sales and service culture with the ability to motivate staff. Ensure every member interaction is answered by a knowledgeable and invested problem solver who is...