Terranea Resorts
Rancho Palos Verdes, CA
Overview:
Supervise, train and inspect the performance of assigned Floor Supervisor, Rooms Control, Floor Attendant, Guest Room Attendant, Turndown Attendant, Uniform Supervisor, Uniform Attendant, Seamstress, Linen Room Attendant, Public Space Supervisor and Public Space Cleaner ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
Responsibilities:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Facilitate projects in an organized and timely manner Assist with administrative tasks and maintain organization throughout the department as needed Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive internal/external guest relations at all...