Dana-Farber Cancer Institute
Brookline, MA
Reporting to the Senior Manager of New and Established Patient Operations, the Manager of New and Established Patient Operations is responsible for the oversight of the day-to-day and scheduling operations and staff. Drawing on a broad understanding of the DFCI and new/established patient operations practices and policies, and displaying a degree of initiative and independent judgement, the Manager continually assesses and directs a wide range of issues, including personnel management, systems issues, and escalated patient issues that may arise. The Manager is responsible for ensuring all patient scheduling is completed in accordance with DFCI Scheduling Guidelines and customer service standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and...