Nabors
Houston, TX
Job Description Rigline24/7 RigCloud Supervisor oversees daily operation of technical support experts. Experience with drilling rig operations and equipment is essential. The ability to gather information, audit cases, develop KPIs and maintain training programs. The supervisor is expected to be front line contact for all customer service related issues and participate in root cause analysis. Supervisor will ensure technicians manage issues from beginning to end, working with product teams, until resolution. Qualifications MINIMUM QUALIFICATIONS: • High school diploma or equivalent • 2-3 years of experience in a related role within RigCLOUD operations, preferably in a supervisory or managerial capacity • 2-5 years of experience as a field technician or remote support technician • Ability to create/update/implement RIGLINE processes to ensure high performance • Strong documentation skills • Ability to diagnose root cause, document findings and provide potential solutions,...