Terranea Resorts
Rancho Palos Verdes, CA
Overview:
The Stewarding Supervisor will supervise, train and inspect the performance of assigned Stewarding staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guest.
Responsibilities:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Ensure that assigned staff has reported to work; document any late or absent employees. Coordinate breaks for assigned staff. Prepare and distribute assignments for Stewarding staff and review...