Sonesta Hotels International Corporation
Los Angeles, CA, USA
Job Description Summary The director of guest services manages the daily operations of the Front Desk staff, bell staff and reservations. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals. Job Description Principal duties and responsibilities (Essential Functions) include: Operational/Functional: Manage day-to-day operations to ensure quality and standards meet the expectations of the guests and employees, including check-in/checkout processes. Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance). Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival. Review resumes for arriving groups; organize and coordinates...