iTech AG
Arlington, VA
OVERVIEW iTech AG is seeking an experienced Project Manager to lead delivery of ServiceNow solutions in support of a federal client program. This role requires hands-on experience working within ServiceNow implementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies. This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. ROLES AND RESPONSIBILITIES Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams Configure and maintain program dashboards, SLA monitors, and reporting using Performance...