TransCore, LP
NJ, USA
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards. Salary Range: $80,000 - 99,000/yr., based upon skills and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversee daily operations of the call center to ensure efficient service delivery Supervise, coach, and develop call center staff to meet performance goals Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction...