$73,008 - $91,260 yearly
Michigan Farm Bureau
Lansing, MI, USA
Supervisor, Training and Quality US-MI-Lansing Job ID: 2026-8500 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Supervisor, Training and Quality Objective To lead a dynamic team responsible for delivering training, coaching, and managing quality assurance and control programs to enhance employee capabilities and ensure service excellence. To align department strategies with corporate goals, regulatory requirements, and industry best practices, while driving consistency, innovation, and compliance. To oversee onboarding, skill development, mentoring, and continuous improvement initiatives to strengthen system knowledge and elevate customer experience. To collaborate and lead operational initiatives that optimize workflows, improve business processes, and leverage quality data to support strategic objectives. To assist the manager in developing and maintaining the department’s risk management plan....