MGX Equipment Services, LLC
Kansas City, MO
The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician’s work area, prioritization of work orders and ensuring all safety protocols are being followed.
This position will be located at the Kansas City, MO branch for MGX Equipment Services and reports to the Branch Manager.
ESSENTIAL JOB FUNCTIONS:
Ensure superior aftermarket service and support for parts, technical service, and related customer requirements.
Provide skilled technical employees to assist customers in solving field problems involving installation, operation, repair or machine modification and related parts and warranty support ensuring customer and distributor expectations are met.
Negotiate warranty settlements and administer product warranty program.
Coordinate and administer Service Bulletins and Product Improvement Programs....