7 customer experience representative jobs found

Quality Control Manager / BPRP Manager Job Summary: The QCM/BPRP Manager ensures that the product or service we provide is fit for the intended purpose, is consistent and meets both external and internal requirements. The QCM/BPRM MANAGER has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The QCM/BPRM MANAGER coordinates the activities required to meet quality standards. The QCM/BPRM MANAGER manages through inspections and evaluations of the processes in working areas to ensure compliance with contract PWS, government regulations, industry and ISO 9001 standards. The QCM/BPRM MANAGER also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The QCM/BPRM MANAGER liaises with other managers and staff throughout the organization to ensure that...

Shift: 11:00am to 7:30pm (Monday-Friday) Hourly Rate: $21.16 Job Summary: Responsible for ensuring that Custodians and Lead Workers perform cleaning and building services according to contract specifications and company directives. Performs cleaning and building services. Position requires strong interpersonal skills and compassion and respect for persons with disabilities. Essential Functions: Complies with all Agency policies and procedures and follows contract specifications Keeps up with contract changes, modifications, and provisions Reads, writes, and speaks (communicate and relate information) English Oversees all aspects of cleaning of assigned areas Trains employees in proper cleaning procedures Acts as mentor to newly hired custodians Assigns general cleaning, maintenance, and floor care service duties Ensures all work is performed to contract specifications or company directives Ensures daily supplies are given out and employees have what they need...

Shift: 11:00am to 7:30pm (Monday-Friday) Hourly Rate: $21.16 Job Summary: Responsible for ensuring that Custodians and Lead Workers perform cleaning and building services according to contract specifications and company directives. Performs cleaning and building services. Position requires strong interpersonal skills and compassion and respect for persons with disabilities. Essential Functions: Complies with all Agency policies and procedures and follows contract specifications Keeps up with contract changes, modifications, and provisions Reads, writes, and speaks (communicate and relate information) English Oversees all aspects of cleaning of assigned areas Trains employees in proper cleaning procedures Acts as mentor to newly hired custodians Assigns general cleaning, maintenance, and floor care service duties Ensures all work is performed to contract specifications or company directives Ensures daily supplies are given out and employees have what they need...

Shift: 9:30pm-6:00am Job Details Description Essential Functions: Complies with all Agency policies and procedures and follows contract specifications Accepts service requests and with PM approval provides service based on agreement Provides supervision, training, scheduling, and inspection of cleaning activities Provides administration a tentative weekly schedule of manager's hours Makes telephone contact with on-duty Shift Managers on weekends Makes daily routine inspections and provides a written report to BWI Admin daily Maintains positive relationships with all facility staff Assists in overseeing day to day operation of assigned contract Assists in establishing job tasks schedules per contract specifications Assists in reviewing and responding to inspection/deduction reports Assists in assuring a high level of quality in performance of all work Assists in resolving quality issues through a quality control program and staff training Assists in...

Shift: 9:30pm-6:00am Job Details Description Essential Functions: Complies with all Agency policies and procedures and follows contract specifications Accepts service requests and with PM approval provides service based on agreement Provides supervision, training, scheduling, and inspection of cleaning activities Provides administration a tentative weekly schedule of manager's hours Makes telephone contact with on-duty Shift Managers on weekends Makes daily routine inspections and provides a written report to BWI Admin daily Maintains positive relationships with all facility staff Assists in overseeing day to day operation of assigned contract Assists in establishing job tasks schedules per contract specifications Assists in reviewing and responding to inspection/deduction reports Assists in assuring a high level of quality in performance of all work Assists in resolving quality issues through a quality control program and staff training Assists in...

ACMM/Service Order Manager Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM) Lead Critical Healthcare Facility Operations & Projects Are you an experienced facilities leader who thrives in fast-paced healthcare environments? Do you enjoy leading maintenance teams, managing complex facility projects, and ensuring mission-critical systems operate without interruption? Facility Services, Inc. (FSI) is seeking an experienced Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM) to help lead operations and maintenance for a highly specialized healthcare and research facility. This leadership role combines facility operations, service order management, construction project oversight, and customer partnership—all while supporting an important government mission. If you're ready to make an impact while leading a talented team of maintenance professionals, we want to hear from you. What You'll Do As the Assistant Contract...

Contract Maintenance Manager Lead Healthcare Facilities Operations as Our Contract Maintenance Manager (CMM) Are you a proven facilities leader who thrives in mission-critical environments? At Facility Services, Inc. (FSI) , we're looking for an experienced Contract Maintenance Manager (CMM) to lead the operations and maintenance of a complex healthcare facility where reliability, safety, and compliance are essential. This is more than a maintenance management position—it's an opportunity to lead a high-performing team that ensures healthcare professionals have the safe, reliable facilities they need to care for others. If you're passionate about leadership, operational excellence, regulatory compliance, and delivering exceptional customer service, we'd love to hear from you. What You'll Do As the Contract Maintenance Manager, you'll provide overall leadership for facility operations, maintenance, repair services, and contract performance. You'll serve as the...