Carter Bankshares
Martinsville, VA
SUMMARY : The Payments Manager is responsible for daily operations of Debit Cards, Credit Cards, ACH, and Wires. This role oversees all aspects of resolving customer inquiries, managing dispute and chargeback processes, enforcing fraud prevention strategies, and ensuring compliance with regulations such as Regulation E, Regulation Z, and NACHA rules. ESSENTIAL JOB FUNCTIONS : Oversee Debit Card and Credit Card programs, including: dispute processing, charge-backs, managing card stock inventory, Regulation E and Z compliance, managing risk from compromised cards, fraud detection and prevention tools, troubleshooting card processing issues, and quarterly reporting to card association Manage Card Rewards program for Debit and Credit Cards Daily reconciliation and settlement for Debit and Credit Cards Compliance with Durbin Amendment (Frank-Dodd Act) Compliance with network and association rules Manage agreements with card processors and card...