Hotel Equities Group, LLC
Wichita, KS
Pay Range:
USD $50,000.00 - USD $60,000.00 /Hr.
Job Description:
The Front Desk Manager is responsible for overseeing day-to-day guest services and front office operations while ensuring an exceptional guest experience. This position supports the hotel team by providing leadership, resolving guest concerns, maintaining service standards, and ensuring efficient and professional operations in accordance with hotel and brand standards. What You'll Do · Provide leadership, direction, and support to Guest Services and Front Office associates. · Oversee daily guest services operations, including check-in, check-out, reservations, room assignments, and guest requests. · Ensure guests receive a warm, professional, and welcoming experience throughout their stay. · Monitor guest satisfaction and respond promptly and professionally to questions, concerns, and service recovery opportunities. · Resolve guest issues and complaints with appropriate judgment, urgency, and...