Erbe USA, Incorporated
Marietta, GA
Federal Applicant Rights - English
Federal Applicant Rights - Spanish
Position Summary
The Manager of Customer Service leads daily customer service operations and sales support for Erbe USA. The position oversees order processing, customer inquiries, product returns, and demonstration equipment coordination while maintaining accurate records, consistent procedures, and effective communication with customers and internal partners.
Essential Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages the customer service team by providing responsive, accurate support to customers and the field sales organization.
Oversees daily customer service activities including order receipt and processing, initial intake and routing of potential product complaints and customer feedback, and responses to basic product inquiries
Ensures product returns and defective...