Excellus Health Plan Inc.
Buffalo, NY, USA
Job Description: Summary: This position supervises, coordinates and is accountable for the daily work of employees who provide case management and clinical related services. The Supervisor facilitates day-to-day operations of the department such as customer requests, coordination of department projects, staffing, etc. This position provides CM representation at various internal and external meetings. Essential Accountabilities: Provides direction and supervision to the CM staff including departmental function, individual development plans, performance reviews, and disciplinary actions. Responsible for coordinating communications and daily activities of the staff and assuring adequate staffing to accomplish Health Plan goals. Participates in recruitment, training, and retention of staff. This includes initial and periodic license verification when applicable. Conducts periodic case reviews, employee performance reviews, and staffing patterns, identifying areas needing...