Gregory Poole Equipment Company
Garner, NC
Primary Function The Shop Service Supervisor manages EPG Garner shop operations, overseeing 10-20 technicians performing maintenance and repairs on power generation equipment, industrial diesel engines, and on-highway trucks. This role drives technician productivity while optimizing personnel and equipment to maximize departmental output. Essential Duties Production Management Manage daily production activities and communicate repair progress to customers Coordinate with customers for repair approvals, updates on delays, and repair authorizations for technicians Ensure initial and follow-up repair authorizations are approved and fully documented before starting work Establish priorities for scheduled and unscheduled repair/maintenance activities Use dealer business system N365 to open and close work orders Complete initial review of service repair work orders and finalize documentation for invoicing Process final invoices and collect customer...