PNM Resources
Albuquerque, NM
POSTING DEADLINE This position is posted until 9/24/2026 DEPARTMENT Department:: Metro ABQ Meter Reading Hiring Manager: Ryan Saiz-Buchannan JOB DESCRIPTION Manager, Meter Reading and Collections Salary Grade: G04 Minimum Midpoint Maximum $110,004 - $148,506 - $187,007 SUMMARY: Directs and manages state-wide customer service functions, including: new service, meter reading, credit and collections, customer service walk-in centers, cashiering, and employee performance. Manages all escalation issues and responds to difficult customer inquiries. Creates and executes the vision, strategic goals, and expectations of the department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages resources, maintains customer service infrastructure, and provides supervision Manages service levels, scheduling, and turnover Ensures the productivity and accuracy of meter readers Ensures field collections are worked in a satisfactory manner and...