Gregory Poole Equipment Company
Raleigh, NC, USA
Primary Function The Equipment Management Supervisor oversees daily operations of the Equipment Management Services department, ensuring exceptional customer service, operational efficiency, and alignment with Gregory Poole's digital connectivity initiatives. This role includes supervising technical staff, managing customer interactions, and supporting administrative processes. Essential Duties Customer Service and Coordination Serve as the primary point of contact for customer inquiries related to machine repair and digital technology services Establish job priorities and schedule assignments for Digital Technicians Monitor repair schedules and communicate timelines, changes, and additional service needs Resolve customer service issues promptly to ensure high satisfaction Act as liaison between Technology Development, Product Support, Sales, Field Service, Parts, CVA PM, and SOS Lab Operational Scheduling and Dispatch Lead and dispatch...