Amphenol Cable and Interconnect Technologies Inc.
Franklin, TN
Sales - Supervisor, Customer Service SUMMARY The Customer Service Supervisor leads and develops a team responsible for delivering exceptional customer service and support throughout the customer lifecycle. This position oversees daily customer service operations, including customer inquiries, quotes, sales order management, account support, issue resolution, and customer experience initiatives. The supervisor serves as a liaison between customers, sales, operations, and other cross-functional teams to ensure customer expectations are met while supporting business objectives, operational efficiency, and continuous improvement efforts. The role is responsible for coaching and developing employees, monitoring team performance, implementing best practices, analyzing customer service metrics, and driving customer satisfaction through effective leadership and process improvements. ESSENTIAL JOB FUNCTIONS Customer Service & Account Support Oversee daily customer support...