Sleep Management, LLC dba Viemed
Lafayette, LA
Sleep Management, LLC dba Viemed Patient Relations Manager Job Category: Sleep Management, LLC Requisition Number: PATIE003451 Full-Time Essential Duties and Responsibilities: Oversee and manage the Supervisor and all Patient Relations Department Leads, providing direction, performance feedback, and professional development. Coordinate the complaint tracking and escalation process for regulatory agencies; manage documentation, timeline adherence, and communication protocols for BBB complaints, state Attorney General inquiries, and legal matters. Partner with Legal and Compliance departments on patient complaint resolution, regulatory response, and remediation strategies; prepare briefings and recommendations for Director approval. Lead the implementation and rollout of quality and compliance systems and processes; ensure all organizational supervisors and leads are trained and proficient in organizational tools and protocols. Manage the development and continuous...