Empower Federal Credit Union
Syracuse, NY
Role: The Real Estate Collections & Default Operations Manager leads the day-to-day Real Estate Collections function for consumer and commercial real estate loans and oversees designated complex default and Collections support operations, including bankruptcy administration, legal-order and payment-support controls, and centralized administrative triage. The role manages employee performance, operating priorities, delinquency and default strategy, foreclosure, delinquent tax, sold-loan, attorney, property, collateral, and assigned specialty-process activity. The manager translates leadership direction into clear team plans, establishes ownership and service standards across product lines, verifies execution, and takes timely action when performance, quality, service, or compliance standards are not met. Frontline Consumer Collections account ownership remains with the Consumer Collections Manager; this role coordinates cross-product specialty support through documented...