NFI Industries
Camden, NJ
Overview:
The Carrier Performance & Compliance Manager is responsible for standardizing, auditing, and enforcing carrier compliance across multiple 3PLs and carrier networks on behalf of the shipper. This position reports to Senior Manager, Carrier Procurement.
Responsibilities:
Carrier Onboarding Standard Operating Procedures Ensure all NFI/Customer requirements are outlined to carrier. Update and define Standard Operating Procedures (SOPs) for compliance processes. Outline EDI/API/Visibility requirements and all event reason codes provided to carriers as outlined by shipper expectations. Carrier Performance Measurement & KPI Management Define, maintain, and govern carrier KPIs aligned to client SLAs and contracts. Track and report performance across modes (OTP/OTD, tender acceptance, transit time variance, rate adherence, EDI & Visibility compliance). Build and manage scorecards, dashboards, and executive-level reporting. Identify...