Chubb
O'Fallon, MO, USA
JOB DESCRIPTION Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and...