Chubb
Cheektowaga, NY
JOB DESCRIPTION KEY OBJECTIVE: Responsible for overseeing claim activities for the Mid-Atlantic workers' compensation regional operation, ensuring quality and timely claims service in a cost-effective and equitable manner. Implements quality plans, monitors outcomes, and recommends corrective actions. Provides technical oversight, including managing the claims process and supporting the resolution of account-related issues. ROLES & RESPONSIBILITIES Support the management of the Monthly Quality Self-Review Process. Assist with audits on Performance Guarantee Accounts, track trends, and help develop and implement proactive action plans to ensure compliance with Performance Guarantees. Utilize Excel proficiency to identify and analyze trends, collaborating with the claims department to address findings. Assist with completion of internal self-audit compliance reviews. Help coordinate monthly penalty log updates and staffing reports. Support training for new hires...