5 quality manager jobs found

JOB DESCRIPTION Reporting to the AVP - Contact Center, this position will support the efficient handling of claim related inbound calls, electronic claim volume and will assist the Claims leadership team in ensuring the highest levels of services are delivered. Included in this role are formal leadership responsibilities and expectations for the success of the unit and quality of their work. Utilize available contact center technology to maximize efficiencies and capabilities. MAJOR DUTIES/RESPONSIBILITIES OF THE JOB: Deliver a level of customer service and responsiveness that differentiates Chubb from its competitors Ensuring staff is available for phone calls and meeting Average speed of answer goal of 25 seconds Reviewing inquiry and First Notice of Loss (FNOL) submissions via electronic channels, and directing your team to process items within our service level agreements (SLA) Monitoring team performance and recognizing training opportunities; scheduling training...

JOB DESCRIPTION Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values-excellence, integrity, and respect-guide every decision. Be part of a dynamic team dedicated to protecting what matters most and making a positive impact for our clients and communities. Together, we shape a safer, more secure world. Locations: This position requires in-office presence. We are seeking candidates in Phoenix, AZ and O'Fallon, MO. Overview: As a Claim Center Representative in Operations, you will join a diverse team responsible for providing back-office support to NA Claims and contributing to the delivery of an exceptional client experience. The primary responsibilities include claim file maintenance, processing payments and financial...

JOB DESCRIPTION The Senior Instructional Designer will be accountable for managing the design and development of innovative training programs through the creation of facilitator-led and online training content. All candidates must have experience in instructional design methodology, curriculum design, training needs analysis, and eLearning development. Strong project and relationship management skills are required. Strong skills working in a team-based work environment as well as independently are important. This role is responsible for ensuring instructional design standards along with the use of technology evolve to meet the needs of today's learners. Responsibilities: Partner with business leaders to identify and assess critical business skills and knowledge required for both new hires and existing employees Collaborate with key stakeholders, business units, and subject matter experts to review claims processes and procedures, ensuring learning solutions are...

JOB DESCRIPTION Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need. At ESIS, we're dedicated to providing exceptional service and innovative solutions, and we're looking for passionate individuals to be part of our dynamic team. If you're eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere! Reporting to the Claims Team Leader, the ESIS Senior Nevada Claim Representative is responsible for investigating and resolving workers' compensation claims promptly, equitably, and in accordance with established best practices. This role handles complex and intricate claims, requiring advanced expertise and...

JOB DESCRIPTION Chubb's Personal Risk Services Operations Division provides industry leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated Personal Lines Account Executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS' growth and retention by counseling successful individuals and families on their insurance coverage. This role focuses on delivering exceptional service, ensuring seamless policy management, fostering long-term relationships, and driving sales growth through effective cross-selling and upselling. Key Responsibilities: •Serve as a trusted advisor for Chubb clients, assessing insurance needs and providing tailored solutions. •Proactively identify...